Privacy Policy
Last updated: February 14, 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, subscribe to teachers, upload content, or communicate with us. This may include:
- Name and email address
- Payment information (processed securely through Stripe)
- Profile information including avatar images
- Content you upload (for teachers: class videos, thumbnails, descriptions)
- Usage data (classes viewed, subscriptions, library activity)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage subscriptions
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve user experience
- Detect and prevent fraud and abuse
3. Legal Basis for Processing
We process your personal information in order to provide the services you request, fulfill contractual obligations, comply with legal obligations, and pursue legitimate business interests such as improving the Platform and preventing fraud.
4. Data Controller
Guided is the data controller responsible for your personal information.
5. Data Storage and Security
Your data is stored on secure AWS infrastructure including:
- DynamoDB: User accounts, subscriptions, and class metadata
- S3: Uploaded content including videos, audio, and images
- CloudFront: Content delivery network for streaming
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. International Data Transfer
Your information may be transferred to and processed in countries outside of Canada, including the United States, where privacy laws may differ from those in your jurisdiction.
7. Email Communications
We use Amazon SES to send transactional emails including:
- Email verification when you create an account
- Payment and subscription confirmations
- Important account and service updates
We do not send marketing emails without your explicit consent. You can unsubscribe from non-essential emails at any time.
8. Third-Party Services
We use the following third-party services:
- Stripe: Payment processing and subscription management
- AWS (Amazon Web Services): Cloud infrastructure and storage
- Google OAuth: Optional authentication method
These services have their own privacy policies governing their use of your information.
9. Cookies and Tracking
We use essential cookies to maintain your login session and provide core functionality. We may use analytics tools and cookies to understand how users interact with our platform and to improve platform usage. You can control cookie preferences through your browser settings.
10. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information through your account settings
- Deletion: Request deletion of your account and associated data
- Portability: Request a portable copy of your data
- Objection: Object to certain processing of your data
To exercise these rights, please contact us using the contact information below.
11. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
12. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
13. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us.
Privacy inquiries may be directed to: privacy [at] guidedyoga [dot] co